No rhythm strips are showing

I purchased this specifically off of the reviews that people were saying the strips were awesome an made it easy for look up. I need it fixed please or a refund. If it works as well as it shows, I would be super excited. Now Im super let down...
Please refund money or fix. I went to ap support and it took me to a completely different
Site. :-(

Nice size,big and easy to read about ACLS Fast